Shipping
We offer free shipping on orders £50.00 in the UK. If you're visiting our site from the USA, please go to alphaskin.com We process orders Monday through Friday, excluding UK federal holidays. Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are delivered within 2-3 business days from the order’s ship date.
We offer ground shipping and if you’d prefer a faster delivery, you have the option to select expedited shipping at checkout.
Cancellations
If you’d like to cancel an order, you must cancel it before the order has shipped You can cancel your order by sending an email to info@alphaskin.com with your order number or by calling our customer specialists at 001-551-688-1112.
Return Policy
If, for any reason, you are not completely satisfied with your purchase from www.alphaskincare.co.uk, you may return within 30 days. You must provide the product(s) with your order number for a refund amount of the purchase. Shipping fees, including return shipping fees, are not refundable. Purchases, exchanges or returns made at a retail outlet other than www.alphaskincare.co.uk, must be returned at the original point of purchase.
Returns Mailing Address:
Alpha Skin
Attn: Returns Department
Warehouse box
Greenbank industrial Estate
Atherton Road
Wigan LA WN2 4SN
Please include packing slip and order number. Please ship via traceable method.
Damaged Items
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately by email at info@alphaskin.com with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.
Out of Stock Items
We do not accept orders placed for items on back order. We do let our customers know as soon as an out-of-stock item is back in stock. To be the first to know about any product updates, please join Newsletter.
Promotions
Sitewide discounts do not apply to value bundles and multi-packs unless stated otherwise. Free gifts with purchase items may not be returned or exchanged. Discount codes cannot be combined with other discount codes or Alpha rewards points. For buy one get one promotions, the discount applies to items of equal or lesser value. Offers valid only on alphaskincare.co.uk.