Return Policy
If, for any reason, you are not completely satisfied with your purchase from www.alphaskincare.co.uk, you may return it within 30 days. You must provide the product(s) with your order number for a refund amount of the purchase. Shipping fees, including return shipping fees, are not refundable. Purchases, exchanges or returns made at a retail outlet other than www.alphaskincare.co.uk, must be returned at the original point of purchase.
Returns Mailing Address:
Warehouse box
C/o Alpha Skin UK LLC
Unit 1, Greenbank Industrial Estate
Atherton Road
Hindley Green, Wigan. WN2 4SN
Please include packing slip and order number. Please ship via traceable method such as Royal Mail or UPS with tracking.
Damaged Items
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately by email at info@alphaskin.com with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.
Out-of-Stock Items
We do not accept orders placed for items on backorder. We do let our customers know as soon as an out-of-stock item is back in stock. To be the first to know about any product updates, please join The Alpha Skin UK Newsletter.